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New pricing model launches

Stop revenue leakage when you launch a new pricing model

Tiers, AI credits and new SKUs get added to billing systems built for a flat monthly fee. xfactrs checks that what you meter, what customers signed and what you invoice all match, from the first billing run.

This is for you if

  • You're adding AI usage or credit-based pricing to existing plans
  • You launched new tiers, bundles or SKUs in the last 12 months
  • Your billing system was set up for a pricing model you no longer sell
Talk to our teamTakes about a minute

See where your new pricing is leaking

Tell us what you launched. We'll show you where usage, contracts and invoices don't match, with the dollar amount and root cause.

Billing systems in play

What did you change?

  • Read-only access
  • SOC 2 Type II
  • No system changes

We have your message.

Thanks for reaching out. Someone from our team will get back to you shortly.

The problem

Your pricing moved faster than your billing.

New pricing ships in weeks. Metering, contracts and billing catch up over quarters. In between, usage goes unbilled, credits get granted twice and old discounts land on new SKUs.

AI pricing makes it harder. Usage moves daily, credit pools roll over or expire, and overage rules differ by contract. Most billing setups were built for one fixed fee a month.

Same customer. Contract vs invoice.Illustrative
Signed contract
PlanPro tier
AI credits50,000 / mo
Overage$0.04 / credit
Unused creditsExpire
DiscountNone on AI
March invoice
PlanPro tier
Credits used71,200
Overage billed$0
Unused creditsRolled over
Discount15% on AI
Ray flagged 3 issues on one invoice21,200 credits of overage unbilled, a rollover the contract doesn't allow, and a legacy discount on a new SKU.
1 to 5%of revenue leaks in a typical subscription business. Source: MGI Research
LaunchNew SKUs and rules set up by hand
AdoptionUsage grows faster than anyone reconciles it
RenewalsOld discounts and grandfathered terms meet new pricing

A pricing change adds new handoffs on top of that baseline. The risk grows as adoption grows.

Where it breaks

Six places revenue goes missing after a pricing change

None of these show up in a launch review. All of them show up in revenue, margin or a customer dispute eventually.

01

Usage that never reaches the invoice

Metered usage and overages that don't get billed, or get billed at a rate the contract doesn't say.

02

Credit pools gone wrong

AI credits granted twice, rolled over when they should expire, or never drawn down.

03

Wrong tier, wrong price

Customers cross a usage threshold and stay billed at the old tier, or jump tiers too early.

04

Legacy discounts on new SKUs

Old contract discounts land on products they were never meant to cover.

05

Grandfathered plans that never moved

Price holds that should have ended, and legacy plans still billed after the migration date.

06

Features live before billing is

New features switched on in the product before the SKU is on the invoice.

How xfactrs works

Revenue checks from launch to renewal

1

Before launch

Check the setup

We connect read-only to your CPQ, usage data and billing. Ray, our AI agent, checks new price books, SKUs and rules against your contracts before the first invoice goes out.

Read-onlyBefore the first invoice
2

First billing runs

Check every invoice

500+ control points compare metered usage, credits, tiers and discounts against each contract. Every mismatch comes with a dollar value and a root cause.

Finding$10,176 / yr
ContractOverage at $0.04 per credit
Billing21,200 credits over, not billed
Root causeRate missing on new SKU
3

As adoption grows

Keep up with usage

The controls keep running as usage, tiers and prices change. Gaps get caught in the billing cycle they happen in.

Every billing cycleEvidence trail

xfactrs sits on top of your billing, CRM and ERP. It doesn't replace them. Your pricing team keeps shipping. We add the check that usage, contracts and invoices agree.

ZuoraSalesforce BillingOracle BRMNetSuiteChargebee

Proof

$20.4M

in revenue protected every year

That is what one xfactrs client protects each year with continuous checks across quote-to-cash. The same controls cover usage, credits, tiers and discounts on your new pricing.

See Consumption Assurance
500+Control points across quote-to-cash
70%Faster reconciliation
14 to 3Days to close, for one client

What changes

What changes for your team

CFO

Pricing changes that show up in revenue

Know what the new model is actually earning, not what the setup assumed.

Controller and CAO

Usage revenue that ties out

Usage, invoices and revenue agree at close, with 70% faster reconciliation.

Internal Audit

Controls over new pricing rules

Every new SKU, tier and credit rule checked, with an evidence trail behind every finding.

Pricing and billing ops

Launch fast, with a safety net

Find setup errors in the first billing run, not in the first customer dispute.

Questions

Before you start

Anything else? We're happy to walk through your pricing change.

Talk to the team
When should we start?

Before the first invoice on the new pricing goes out. If it's already live, start with your most recent billing runs. That's where setup errors show up first.

Can xfactrs check AI credit and usage-based pricing?

Yes. Ray compares metered usage and credit balances against contract terms and invoice lines, including overages, rollovers and tier thresholds.

Does this replace our metering or billing system?

No. Your systems keep metering and invoicing. xfactrs checks that what they produce matches what each customer signed.

Do you need write access to our systems?

No. xfactrs is read-only. Nothing in your CPQ, billing or ERP changes.

Start with one finding.

The 15-Day Challenge connects to your pricing and billing data, read-only, and brings back one confirmed leak with the dollar amount and root cause.

Start the 15-Day Challenge Book a demo