At xfactrs (referred to as "xfactrs", we, us or our), we are committed to protecting your privacy and ensuring the security of your data. This Privacy statement explains how we collect, use, disclose, and safeguard your data when you use our product or services and/or browse our web-pages that are linked to this Statement (collectively the "Site").

About Our Service

We provide the service to our customers under the agreement with them and solely for their benefit and the benefit of their personnel and other personnel authorized by them as users of the service ("Authorized Users"). As our service is Software-as-a-Service ("SaaS"), Authorized Users may access and use the service from all over the world, subject to xfactrs's agreement with customers and any applicable laws.

 

1. Information that You will Provide

1. When you use our website, we may collect your name, email, postal address, phone number, and other information you provide via the site, for example, you submit inquiries, request a demo, request more information about our services, or downloading xfactrs collateral, or registering for sales events or marketing activities.
2. When you register to use our service, we may collect your personal information viz. Name, contact details. We may share such information with our third-party service providers, for reasons such as providing support to you.

 

2. Information that We would Collect

The following data we automatically collect:

• Log Data - We may collect information from log files generated while using APIs, software or systems hosting the products and services and devices accessing these products and services
• Usage Data - We automatically collect usage data for:
  1. providing, supporting, and operating our products and services,
  2. network and information security and
  3. to analyze, develop and improve our products and services.
• Metadata of users - We collect metadata of Authorized Users, such as user ID, email, IP address, other data about the user's computer or other device, browser and connecting software (e.g., OS and software versions)
• Cookies and similar Technologies - We may use cookies and similar technologies to enhance your experience and gather information about how you use our services.

 

3. Information We Get from Third Parties

We may collect information about you from third-party sources, such as websites, resellers and distributors, business partners, security and social media platforms. Few examples of the information we may receive from other sources includes: account information, contact information from business partners, services and marketing campaigns, search results and links, and credit history information from credit bureaus.

4. Third Party Applications

We may link or integrate with certain third-party websites or applications in our product. In those circumstances, the data we collect, use and disclose via the sites or the service will be subject to this Privacy Statement.

5. Use of Information that We collect

We may use the information which you provide and which we collect from you as explained in this Statement, for the following purposes:

• To operate, audit and improve our products and services
• To provide customer service and support
• To provide and facilitate the delivery of products and services you request
• To maintain your account
• To enhance security, monitor and protect against fraud, unauthorized access, and illegal activities
• To detect bugs, report errors and perform activities to maintain the quality or safety of our services
• To conduct research and development
• To understand you and your preferences to enhance and personalize your experience
• To respond to your comments or questions or provide information requested by you
• To link or combine it with other personal information we get from third parties, to help understand your needs, provide you with better service and to prevent fraud
• To maintain legal and regulatory compliance(s)
• To process your information for other legitimate business purposes, such as customer surveys, data analysis, collecting and assessing feedback, identifying usage trends, effectiveness of our marketing campaigns and to evaluate and improve customer relationships.

We may store and process personal information in the United States and other countries.

 

6. Disclosure of Personal Information

We disclose your personal information with third parties as follows:

• When you instruct us to do so
• With your consent
• With xfactrs affiliates, in such case the information will be processed as otherwise described in this Statement
• With third-party vendors, consultants, and other service providers who work for us and need access to your information to do that work. For Example: vendors and service providers who provide assistance with marketing, billing, processing credit card payments, technical support and customer service
• With third party business partners, such as distributors, and/or referral partners, who are involved in providing services to our prospects and/or customers, we may share relevant personal information with those partner(s). Where you have given your consent to do so, these business partners may send you marketing communications about their own products and services
• To comply with laws or to respond to lawful requests and legal process, to protect our rights and property and that of our agents, customers, members and others including to enforce our agreements, policies and terms of use or in an emergency to protect the personal safety of any person
• In order to protect any individual's vital interests, but only where we believe it necessary in order to protect the vital interests of any person; and
• In the case of a business transfer, merger, financing, acquisition, or dissolution transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company

 

7. Users from EEA/UK/Switzerland

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland , xfactrs will act as the data controller for your personal information. The legal basis for collecting and using your personal information will vary depending on the specific information and the context in which it is collected. Generally, we will collect personal information with your consent, when it is necessary to fulfill a contract with you, or when the processing is in our legitimate interests and does not override your data protection rights and freedoms. There may also be cases where we are legally obligated to collect personal information from you. When we require personal information to comply with a legal requirement or to perform a contract, we will make it clear at the appropriate time.

8. Users from California

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act of 2020, businesses that collect personal information from California residents are required to provide specific disclosures about their data practices. This section aims to fulfill those requirements. For a comprehensive understanding of our data collection, use, and disclosure practices, we encourage you to read this Privacy Statement in its entirety. It provides a detailed description of how we collect, use, retain, and disclose personal information.

xfactrs ensures that sensitive personal information is not used or disclosed for purposes other than those permitted under the CCPA.

Personal Information Collection and Disclosure: xfactrs does not sell personal information as we understand the term sale to be defined by the CCPA and its implementing regulations. xfactrs does share personal information as mentioned in the table below.

Categories of Personal Information We Collect	Categories of Third Party Recipients to Whom We Disclose Information for Business Purposes
Identifiers (such as name, address, email address)	Service providers; third parties (in connection with purposes we aim to make clear to you at or prior to collection)
Characteristics which may be protected classifications under California or Federal law (such as gender and marital status)
Internet or Other network activity e.g browsing history
Geolocation data (such as IP address, city, country)
Customer records like phone number

Regarding the retention of personal information, please refer to Section 13 (Data Retention and Deletion) for detailed information

The sources from which xfactrs collects personal information are outlined in Sections 1 (Information that You will Provide), Section 2 (Information that We would Collect), and Section 3 (Information We Get From Third Parties) above.

xfactrs collects and discloses personal information for various purposes, including communication, marketing and promotional activities, providing and improving services, and other purposes specified in Section 5 (Use of Information that We Collect).

If you are a California resident, you have specific rights concerning your personal information. Please refer to Section 12 (Privacy Rights of Your Information) for a detailed explanation of these rights and instructions on how to exercise them.

9. Information from Children

In the United States, when it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. Similarly, for EU residents, when it comes to collection of personal information from EU resident under the age of 16, parental consent is required. If you are under the age of 13 or 16, as applicable, please do not use our services, and do not provide any personal data to us.

If you're a parent or guardian of a child under the age of 13 or 16, as applicable, and become aware that your child has provided personal data to xfactrs, please contact us or if we learn about this, we will remove the personal data and delete the account for that child.

10. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, prevent loss, misuse, disclosure, alteration, and destruction. We use proper technical and organizational measures to protect your personal information that includes internet firewalls, encryption, physical access controls, intrusion detection, and network monitoring. Our staff who may have access to your information are required to keep that information confidential.

11. International Data Transfers

Your personal information may be transferred to countries that are outside of your country of residence. We have our website servers located in USA or Europe. We have taken appropriate measures to safeguard your personal information will remain protected in accordance with this Statement. xfactrs implements safeguards to protect the transfer of personal information between us and our business affiliates and associates. These safeguards include the use of the European Commission's Standard Contractual Clauses, which are contractual clauses that require these companies to protect the personal information they process from the EEA, United Kingdom, or Switzerland in compliance with applicable data protection laws.

12. Privacy Rights of your Information

You may have privacy rights regarding your personal information.

• You may request a copy of your personal information.
• You have the right to request the correction, updating, or deletion of your personal information.
• Additionally, you may request that we provide you with information regarding the personal information we collect, including the sources from which it is collected, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information.
• You have the right to object to the processing of your personal information or request the portability of your personal information.
• You may withdraw your consent at any time if we collected and processed your personal information with your consent, where required by law.
• Where applicable, if you wish to submit a complaint to a data protection authority about our collection and use of your personal information, you can find contact details for data protection authorities in the EEA available here, in the United Kingdom here, and in Switzerland here.
• In accordance with the California Consumer Privacy Act (CCPA), residents of California have the right to opt out of the sale of their personal information and the sharing of personal information for cross-context behavioral advertising. Additionally, if sensitive personal information is collected, individuals have the right to limit its use or disclosure for purposes other than those allowed by the CCPA. However, it is important to note that xfactrs does not sell personal information, and we do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA.
• xfactrs does not engage in any form of discrimination against you for exercising your rights or provide any financial incentives in relation to the use of your personal information.

 

13. Data Retention and Deletion

We will retain your information for as long as needed to provide you with services and fulfil the purposes described in this statement. We will retain and use your information as required or permitted by applicable law, including to comply with our legal or business record keeping obligations, resolve disputes, and enforce our agreements. We will retain data for as long as our customer instructs us to and/or as required by applicable law and/or based on system sizing -whichever is low.

14. Unsubscribe/Opt-Out

You may opt out of receiving our newsletters or promotional communications by following the instructions given in the email. You may also send a request about your contact preferences or any changes in the information by e-mailing to sales@xfactrs.com

15. Changes to this Statement

We may update this Privacy statement from time to time. If we make any changes to this Statement, we will change the Last Updated date below.

16.

17. Contact Us

If you have any questions or concerns about this Privacy statement, please contact us at sales@xfactrs.com

By interacting with our product, you acknowledge that you have read and understood this Privacy statement and consent to the collection and use of data as described herein.

Last Updated: Dec 18, 2025